Product Owner — Interoperability & Enterprise Delivery

Jason Pagliaro

Product Owner — Interoperability & Enterprise Delivery leading healthcare delivery from discovery through post-live optimization, with a focus on EMR connectivity, interface reliability, and cross-functional execution.

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18+ Years

Healthcare IT Leadership

EMR Connectivity + Interface Engines

Implementation Scope

Integration Testing to Go-Live

Delivery Focus

Remote, Cross-Functional Execution

Operating Model

Overview

Implementation Leadership in Regulated Healthcare

Product-management rigor with implementation execution discipline across interoperability programs, delivery governance, and measurable operational outcomes.

What I Lead

  • Interoperability discovery workshops with technical and operational stakeholders.
  • Implementation scope definition, dependency mapping, and timeline governance.
  • EMR connectivity programs spanning HL7 interfaces, FHIR APIs, and workflow readiness.
  • Risk, escalation, and executive communication across delivery lifecycles.

How I Deliver

  • Translate requirements into delivery-ready stories, acceptance criteria, and launch gates.
  • Coordinate integration testing, UAT sequencing, and cutover readiness with engineering and QA.
  • Lead go-live and hypercare operations with clear ownership and issue triage paths.
  • Track reliability KPIs to drive post-live remediation and continuous improvement.
Delivery Lifecycle

Implementation Focus

A repeatable operating model that protects quality and momentum from discovery through stabilization.

Planning

  • Align stakeholder priorities into a realistic implementation roadmap and risk model.
  • Define scope boundaries, dependency owners, and change-control expectations early.

Build & Test

  • Coordinate interface mappings, validation checkpoints, and integration test readiness.
  • Maintain clear defect triage flow and launch criteria across product, QA, and operations.

Go-Live

  • Run launch readiness reviews with defined cutover communication and fallback plans.
  • Lead hypercare response windows with visible incident ownership and resolution tracking.

Post-Live Optimization

  • Monitor reliability metrics and support patterns to prioritize corrective actions.
  • Feed lessons learned into repeatable playbooks for future onboarding cycles.
Experience

Experience Snapshot

Recent roles highlighting interoperability execution, stakeholder leadership, and operational outcomes.

Product Owner — Interoperability & Enterprise Delivery

ELLKAY, LLC

January 2024 - Present

  • Lead discovery and implementation scoping for interoperability workstreams, translating customer and clinical requirements into delivery-ready stories and acceptance criteria.
  • Coordinate EMR connectivity integrations (HL7 v2 orders/results, FHIR R4, SMART on FHIR/OAuth2) across interface engines, integration workflows, and API endpoints.

Enterprise Project Manager

ELLKAY, LLC

January 2020 - December 2023

  • Led a COVID-19 response application for a national laboratory program, onboarding colleges and universities into remote testing workflows.
  • Directed high-volume HL7 v2 orders/results processing with event-driven architecture, RabbitMQ queues, and pub/sub patterns.

Technical Operations & Special Projects Lead

ELLKAY, LLC

January 2016 - December 2019

  • Partnered with the CTO to resolve high-priority product and operations gaps affecting implementation timelines and escalation risk.
  • Built automation scripts and internal tooling to improve repeatability across onboarding, support, and reporting workflows.
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Proof

Case Studies

Mini case studies focused on delivery decisions, implementation execution, and measurable outcomes in anonymized healthcare programs.

Case Study

Health System Interface Modernization

Large health system aligning legacy lab/order interfaces with a newer interoperability roadmap across inpatient and ambulatory workflows.

Problem: Site-specific mapping conventions and uneven launch criteria were creating avoidable rework and delaying implementation decisions.

Case Study

National Lab Program Onboarding

National lab program supporting institution onboarding under compressed timelines and strict data integrity requirements.

Problem: Rapid onboarding demand increased variability in test readiness, creating repeated issues during early-life support windows.

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Skills Snapshot

15-Second Scan

Standards

Owned delivery
  • HL7 v2 orders/results planning and readiness coordination
  • FHIR R4 implementation scope and acceptance criteria alignment
  • SMART on FHIR and OAuth2 workflow planning with engineering and security
  • Data mapping, normalization, and interface validation checkpoints

EMRs

Worked closely with
  • Epic integration workstream planning and dependency management
  • eClinicalWorks (eCW) interoperability onboarding coordination
  • ModMed connectivity workflows and cutover planning
  • Client-side workflow alignment for EMR handoffs and issue resolution

Engines

Worked closely with
  • Interface engine routing, transformation, and acknowledgment workflow governance
  • Mirth implementation pattern collaboration
  • Rhapsody implementation pattern collaboration
  • Cloverleaf implementation pattern familiarity for planning and risk review
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Contact

Let's Discuss Your Interoperability Delivery Priorities

Available for remote Product Owner — Interoperability & Enterprise Delivery opportunities focused on EMR connectivity, implementation execution, and operational reliability.