Jason Pagliaro

Owns EHR interoperability discovery, scope definition, testing readiness, and go-live coordination for healthcare connectivity programs spanning mixed legacy and modern integration patterns, grounded in 18+ years of implementation and delivery context.

• Translate customer, technical, and clinical requirements into delivery-ready stories, acceptance criteria, and launch gates for ambulatory and acute care interoperability programs.
• Coordinate modern interoperability workstreams spanning HL7 v2, FHIR, SMART on FHIR, CDS Hooks, REST APIs, webhooks, and interface engine delivery across engineering, QA, security, and client teams.
• Run cross-functional execution reviews that keep database, API, workflow, support, and release dependencies visible before production decisions.

Led enterprise delivery workstreams for high-volume interoperability programs with compressed onboarding timelines, strict operational coordination needs, and partner-system variation built from hundreds of ambulatory and acute care environments.

• Managed integration delivery across a wide range of partner environments, building career experience connecting hundreds of ambulatory and acute care EHR/EMR systems.
• Supported remote testing workflow rollouts for colleges and universities during high-visibility pandemic response operations.
• Directed HL7 v2 orders/results processing coordination across event-driven workflows, queue-based systems, and release checkpoints.

Partnered with executive leadership on technical operations gaps, platform risks, and process improvements that affected delivery quality across a business connecting hundreds of healthcare organizations.

• Partnered directly with the CTO on high-priority operational and product issues that threatened implementation timelines and customer confidence.
• Introduced automation, RPA-style internal tooling, and reporting workflows that improved repeatability across onboarding, support, and issue triage.
• Led technical audits and vendor evaluations that strengthened reliability and compliance readiness in regulated healthcare environments.

Integrated newly acquired teams and platforms within an 8-month transition window while preserving delivery continuity, launch quality, and roadmap alignment.

• Aligned CareEvolve teams, workflows, and roadmap priorities within an 8-month post-acquisition transition window.
• Transitioned a third-party interface engine to an internal integration platform to improve delivery control and onboarding consistency.
• Standardized interface build, testing, and support workflows to strengthen SLA adherence and reduce operational friction.

Built the support organization and service model that gave implementation and engineering teams clearer operational signal, eventually scaling the function to 22 team members.

• Founded and scaled the first standalone Support department to 22 team members.
• Defined escalation flows, severity standards, and SLAs that improved resolution consistency and service governance.
• Created feedback loops between support, implementation, and engineering teams to prioritize recurring interface issues.

Built early-career depth in software implementation, data mapping, database connectivity, and production support that later scaled across hundreds of healthcare clients and partner systems.

• Installed software and configured database connectivity, ODBC connections, and data mappings for laboratory and EHR-connected healthcare clients.
• Integrated patient management and EHR systems via SQL and ODBC workflows, APIs, interface logic, and automation-assisted handoffs.
• Executed validation and go-live readiness checklists with client teams to support safe production launches.