Professional Experience

18+ years of progressive leadership in healthcare IT and product management

Product Owner

ELLKAY, LLC

January 2024 - Present | Remote

  • ▸Own full product lifecycle across multiple enterprise healthcare platforms, managing Agile delivery and cross-functional alignment.
  • ▸Define roadmap, evaluate ROI, assess risk, and lead consolidation of legacy tools into modular, API-first solutions.
  • ▸Lead AI product initiatives, define self-service client marketplace strategies, and support billing-permissioned workflow design.
  • ▸Act as Tier-3 client escalation point and legal reviewer for edge cases impacting deliverables or contracts.

Enterprise Project Manager

ELLKAY, LLC

January 2020 - December 2023 | Remote

  • ▸Led emergency response to COVID-19 testing demands for major healthcare networks and universities in the Northeast.
  • ▸Scaled HL7 order/result throughput, introduced RabbitMQ (MQTT), custom APIs, and automation for recovery and alerts.
  • ▸Delivered barcode-based sample tracking and custom COVID variant visualization tools used by clients and public agencies.
  • ▸Modernized legacy systems and automated reporting to capitalize on increased revenue and long-term usability.

Technical Operations & Special Projects Lead

ELLKAY, LLC

January 2016 - December 2019 | Remote

  • ▸Reported to the CTO, acting as a strategic generalist for undefined technical gaps and high-priority projects.
  • ▸Built automation scripts, prototyped internal tools, and recommended infrastructure/security vendors.
  • ▸Drove technical audits, streamlined processes, and filled roles temporarily during internal transitions.

Post-Acquisition Integration Manager

ELLKAY, LLC

2012 - 2015 | Remote

  • ▸Integrated CareEvolve (BioReference Labs) engineering and product teams post-acquisition.
  • ▸Transitioned third-party interface engine to internal platform and unified overlapping product functionality.

Support Manager

ELLKAY, LLC

2009 - 2012 | Remote

  • ▸Founded and scaled ELLKAY's first standalone Support department.
  • ▸Designed escalation flows, defined SLAs, coached team members, and acted as senior technical escalation point.

Implementation & Support Analyst

ELLKAY, LLC

2007 - 2009 | Remote

  • ▸Installed software, built data mappings, and handled legacy system integrations for early laboratory clients.
  • ▸Worked with on-site staff and vendors to connect to patient management systems using ODBC, APIs, and serial cables.

Certifications

Certified Scrum Master (CSM)

August 2022