Experience

Career Progression in Healthcare Interoperability

I have spent 18+ years increasing scope inside one healthcare interoperability environment, moving from frontline implementation and support into delivery leadership and product ownership while working across hundreds of ambulatory and acute care systems.

Progression

Progression at a Glance

The value of this track record is not tenure alone. It is the breadth of context built across 18+ years of onboarding, support, operations, enterprise delivery, and product work.

2007 - 2009

Implementation Foundation

Started in implementation and support, building firsthand knowledge of data mapping, database connectivity, onboarding workflows, and go-live realities.

2009 - 2015

Support Leadership

Built support operations into a 22-person organization, then led post-acquisition integration work that tied service quality to platform and roadmap decisions.

2016 - 2023

Operations & Delivery Leadership

Expanded into technical operations, enterprise delivery, and national program coordination with broader cross-functional accountability across hundreds of partner-system scenarios.

2024 - Present

Product Ownership

Now owns interoperability scope, execution discipline, and post-live priorities inside product-led delivery work across mixed legacy and modern healthcare connectivity models.

What Scales Across the Roles

  • 18+ years in healthcare interoperability delivery across implementation, support, operations, enterprise delivery, and product ownership.
  • EHR interoperability experience across hundreds of ambulatory and acute care EHR/EMR systems.
  • Connectivity planning across databases, ODBC and SQL workflows, interface engines, REST APIs, webhooks, and event-driven delivery patterns.
  • Standards and auth depth across HL7 v2, FHIR DSTU2, R4, and R5, SMART on FHIR, CDS Hooks, and OAuth2 collaboration.
  • Delivery governance covering discovery, scope, testing readiness, release sequencing, cutover, and hypercare.
  • People leadership that includes building and leading a 22-person support organization.
  • Cross-functional leadership across engineering, QA, operations, customer teams, and executive stakeholders, including a 22-person support organization.
  • Operational accountability for interface reliability, SLA adherence, support stability, and remediation priorities.

Operational Signals I Watch

  • Interface success rate
  • SLA compliance
  • Onboarding cycle time
  • Support ticket volume
  • Data quality exceptions
  • Incident time-to-resolution

Current Role

Senior product ownership and delivery control for interoperability workstreams.

Product Owner — Interoperability & Enterprise Delivery

Current role

ELLKAY, LLC

January 2024 - Present

Owns EHR interoperability discovery, scope definition, testing readiness, and go-live coordination for healthcare connectivity programs spanning mixed legacy and modern integration patterns, grounded in 18+ years of implementation and delivery context.

Remote

  • Hundreds of partner-system variations
  • HL7 v2, FHIR, SMART on FHIR, CDS Hooks
  • Legacy databases through modern APIs
  • Translate customer, technical, and clinical requirements into delivery-ready stories, acceptance criteria, and launch gates for ambulatory and acute care interoperability programs.
  • Coordinate modern interoperability workstreams spanning HL7 v2, FHIR, SMART on FHIR, CDS Hooks, REST APIs, webhooks, and interface engine delivery across engineering, QA, security, and client teams.
  • Run cross-functional execution reviews that keep database, API, workflow, support, and release dependencies visible before production decisions.
  • Use post-live reliability signals, recurring support patterns, and delivery risk to prioritize remediation work after launch.

Leadership Growth Roles

Broader operational, delivery, and platform leadership that built senior interoperability judgment before the current role.

Enterprise Project Manager

ELLKAY, LLC

January 2020 - December 2023

Led enterprise delivery workstreams for high-volume interoperability programs with compressed onboarding timelines, strict operational coordination needs, and partner-system variation built from hundreds of ambulatory and acute care environments.

Remote

  • National onboarding programs
  • Compressed rollout timelines
  • HL7 orders/results across queue-based workflows
  • Managed integration delivery across a wide range of partner environments, building career experience connecting hundreds of ambulatory and acute care EHR/EMR systems.
  • Supported remote testing workflow rollouts for colleges and universities during high-visibility pandemic response operations.
  • Directed HL7 v2 orders/results processing coordination across event-driven workflows, queue-based systems, and release checkpoints.
  • Managed interface mapping, integration testing, and go-live communication across engineering, QA, operations, and client-facing partners.
  • Standardized delivery reporting and issue tracking so implementation, support, and leadership teams could review the same readiness and issue signals.

Technical Operations & Special Projects Lead

ELLKAY, LLC

January 2016 - December 2019

Partnered with executive leadership on technical operations gaps, platform risks, and process improvements that affected delivery quality across a business connecting hundreds of healthcare organizations.

Remote

  • CTO-partnered operational risk work
  • Automation across onboarding and support
  • Reliability and compliance readiness
  • Partnered directly with the CTO on high-priority operational and product issues that threatened implementation timelines and customer confidence.
  • Introduced automation, RPA-style internal tooling, and reporting workflows that improved repeatability across onboarding, support, and issue triage.
  • Led technical audits and vendor evaluations that strengthened reliability and compliance readiness in regulated healthcare environments.
  • Improved incident response, support handoff, and remediation playbooks across operations and engineering teams.

Post-Acquisition Integration Manager

ELLKAY, LLC

2012 - 2015

Integrated newly acquired teams and platforms within an 8-month transition window while preserving delivery continuity, launch quality, and roadmap alignment.

Remote

  • 8-month integration window
  • Interface engine platform transition
  • Cross-team workflow consolidation
  • Aligned CareEvolve teams, workflows, and roadmap priorities within an 8-month post-acquisition transition window.
  • Transitioned a third-party interface engine to an internal integration platform to improve delivery control and onboarding consistency.
  • Standardized interface build, testing, and support workflows to strengthen SLA adherence and reduce operational friction.
  • Coordinated release planning across teams during organizational and platform change.

Foundational Roles

Hands-on implementation and support work that built deep operational context.

Support Manager

ELLKAY, LLC

2009 - 2012

Built the support organization and service model that gave implementation and engineering teams clearer operational signal, eventually scaling the function to 22 team members.

Remote

  • 22-person support organization
  • SLA and escalation governance
  • Critical incident ownership
  • Founded and scaled the first standalone Support department to 22 team members.
  • Defined escalation flows, severity standards, and SLAs that improved resolution consistency and service governance.
  • Created feedback loops between support, implementation, and engineering teams to prioritize recurring interface issues.
  • Served as senior escalation lead for critical incidents and post-go-live stabilization needs.

Implementation & Support Analyst

ELLKAY, LLC

2007 - 2009

Built early-career depth in software implementation, data mapping, database connectivity, and production support that later scaled across hundreds of healthcare clients and partner systems.

Remote

  • Database, SQL, and ODBC connectivity
  • Lab and EHR-connected client installs
  • Validation and go-live readiness
  • Installed software and configured database connectivity, ODBC connections, and data mappings for laboratory and EHR-connected healthcare clients.
  • Integrated patient management and EHR systems via SQL and ODBC workflows, APIs, interface logic, and automation-assisted handoffs.
  • Executed validation and go-live readiness checklists with client teams to support safe production launches.
  • Documented mapping specifications, requirements, and handoff materials for more predictable implementations.

Certifications & Training

Certified Scrum Master (CSM)

August 2022