Jason Pagliaro

Product Owner — Interoperability & Enterprise Delivery

Aurora, CO | Remote

973.692.8787jasonpagliaro@gmail.comLinkedInGitHub

Professional Summary

Product-management rigor with implementation execution discipline across interoperability programs, delivery governance, and measurable operational outcomes.

Core Skills

Standards

Owned delivery

  • HL7 v2 orders/results planning and readiness coordination
  • FHIR R4 implementation scope and acceptance criteria alignment
  • SMART on FHIR and OAuth2 workflow planning with engineering and security
  • Data mapping, normalization, and interface validation checkpoints

EMRs

Worked closely with

  • Epic integration workstream planning and dependency management
  • eClinicalWorks (eCW) interoperability onboarding coordination
  • ModMed connectivity workflows and cutover planning
  • Client-side workflow alignment for EMR handoffs and issue resolution

Engines

Worked closely with

  • Interface engine routing, transformation, and acknowledgment workflow governance
  • Mirth implementation pattern collaboration
  • Rhapsody implementation pattern collaboration
  • Cloverleaf implementation pattern familiarity for planning and risk review

Delivery

Owned delivery

  • Discovery facilitation, scope definition, and requirement traceability
  • Cross-functional planning across engineering, QA, operations, and client teams
  • Integration testing and UAT sequencing with launch-gate ownership
  • Cutover readiness, go-live governance, hypercare, and remediation management

Compliance

Owned delivery

  • HIPAA-compliant implementation delivery in regulated healthcare environments
  • PHI/PII handling standards with minimum-necessary data practices
  • Audit logging and encryption in transit/at-rest requirements
  • Compliance-aware incident response and change-management governance

Tooling

Familiarity

  • Jira, Confluence, Azure DevOps, and GitHub delivery workflows
  • Postman and API contract collaboration using OpenAPI/Swagger artifacts
  • RabbitMQ, event-driven workflows, and queue-based processing coordination
  • SQL reporting collaboration for implementation and support KPI dashboards

Experience

Product Owner — Interoperability & Enterprise Delivery | ELLKAY, LLC

January 2024 - Present | Remote

  • Lead discovery and implementation scoping for interoperability workstreams, translating customer and clinical requirements into delivery-ready stories and acceptance criteria.
  • Coordinate EMR connectivity integrations (HL7 v2 orders/results, FHIR R4, SMART on FHIR/OAuth2) across interface engines, integration workflows, and API endpoints.
  • Run cross-functional execution ceremonies with engineering, QA, clinical SMEs, and customer teams to align dependencies, release sequencing, and risk mitigation.
  • Oversee integration testing and UAT readiness, including defect triage and cutover checklists for HIPAA-compliant production releases.
  • Track post-live KPIs such as interface success rate, SLA performance, support ticket trends, and data quality issues to guide remediation priorities.

Enterprise Project Manager | ELLKAY, LLC

January 2020 - December 2023 | Remote

  • Led a COVID-19 response application for a national laboratory program, onboarding colleges and universities into remote testing workflows.
  • Directed high-volume HL7 v2 orders/results processing with event-driven architecture, RabbitMQ queues, and pub/sub patterns.
  • Managed interface mapping, integration testing checkpoints, and release coordination with engineering and QA for barcode-based tracking and workflow automation.
  • Standardized interface operations and reporting workflows to reduce manual rework and improve operational visibility.
  • Owned stakeholder communication, risk tracking, and go-live plus hypercare governance for enterprise interoperability implementations.

Technical Operations & Special Projects Lead | ELLKAY, LLC

January 2016 - December 2019 | Remote

  • Partnered with the CTO to resolve high-priority product and operations gaps affecting implementation timelines and escalation risk.
  • Built automation scripts and internal tooling to improve repeatability across onboarding, support, and reporting workflows.
  • Led technical audits and vendor evaluations that strengthened integration reliability and compliance readiness in regulated environments.
  • Improved incident response, support handoff, and remediation playbooks across operations and engineering teams.
  • Maintained PHI/PII-safe workflows with audit traceability controls for healthcare platform operations.

Post-Acquisition Integration Manager | ELLKAY, LLC

2012 - 2015 | Remote

  • Integrated CareEvolve (BioReference Labs) teams post-acquisition, aligning workflows and roadmaps in 8 months.
  • Transitioned a third-party interface engine to an internal integration platform to standardize delivery control and onboarding quality.
  • Standardized interface build, integration testing, and support workflows to improve SLA adherence and platform reliability.
  • Unified overlapping product functionality into modular, reusable components that reduced duplicate features and support burden.
  • Coordinated cross-team release planning to maintain delivery continuity during organizational and platform transition.

Support Manager | ELLKAY, LLC

2009 - 2012 | Remote

  • Founded and scaled the first standalone Support department to 22 team members.
  • Designed escalation flows, incident severity standards, and SLAs to improve resolution consistency and service governance.
  • Built feedback loops between support, implementation, and engineering teams to prioritize recurring interface defects.
  • Served as senior escalation lead, resolving critical incidents while minimizing client disruption.
  • Partnered with implementation teams on post-go-live stabilization for high-priority interoperability clients.

Implementation & Support Analyst | ELLKAY, LLC

2007 - 2009 | Remote

  • Installed software and configured data mappings for laboratory clients.
  • Integrated patient management and EMR systems via ODBC, APIs, and interface workflows.
  • Executed interface validation and go-live readiness checklists with client teams to support deployment quality.
  • Documented requirements, mapping specifications, and acceptance criteria for predictable implementation handoffs.
  • Provided early-life support during hypercare to stabilize production interfaces and client operations.

Certifications

  • Certified Scrum Master (CSM) (August 2022)