Jason Pagliaro

Senior Healthcare Interoperability Product & Delivery Leader

Aurora, CO | Remote

973.692.8787jasonpagliaro@gmail.comLinkedIn

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Professional Summary

Senior healthcare interoperability product and delivery leader with 18+ years across implementation, support, technical operations, enterprise delivery, and product ownership. Career centered on EHR interoperability across hundreds of ambulatory and acute care EHR/EMR systems, with depth spanning database and ODBC connectivity, interface engines, APIs, FHIR, SMART on FHIR, webhooks, CDS Hooks, RPA, and disciplined go-live control.

Selected Outcomes

  • Connected hundreds of ambulatory and acute care EHR/EMR systems: Built career-long interoperability depth across databases, ODBC and SQL workflows, interface engines, APIs, FHIR, SMART on FHIR, webhooks, CDS Hooks, and RPA-style automation workflows.
  • Built and led a 22-person support organization: Established the service model, escalation standards, and operational feedback loops that improved signal for implementation and engineering teams.
  • Integrated post-acquisition teams in 8 months: Aligned workflows, platform direction, and release planning within an 8-month transition window to maintain delivery continuity during organizational change.
  • Led onboarding and launch governance for national lab work: Coordinated interface readiness, issue flow, and hypercare expectations across high-visibility delivery windows.

Core Skills

Interoperability Standards & Healthcare Domain

Standards, care settings, and implementation constraints used across career-long EHR interoperability work.

  • Care-setting breadth across hundreds of ambulatory and acute care EHR/EMR systems, including Epic, eClinicalWorks, and ModMed environments
  • Standards and auth: HL7 v2, FHIR DSTU2, R4, and R5, SMART on FHIR, CDS Hooks, and OAuth2
  • Workflow alignment across clinical, operational, vendor, and engineering teams in regulated interoperability programs
  • Discovery and acceptance criteria definition for mixed legacy and modern connectivity models

Product Strategy, Ownership & Delivery Governance

Product strategy and program practices used to keep delivery credible from discovery through launch.

  • Discovery facilitation, scope definition, and requirement traceability
  • Prioritization using implementation risk, support trends, and onboarding friction
  • Story writing, acceptance criteria, launch gates, and dependency tracking
  • Standardization decisions versus partner-specific exception handling
  • Cross-functional planning across engineering, QA, operations, and customer teams
  • Risk management, escalation handling, and executive-ready status communication

Technical Delivery & Implementation Operations

Execution depth across connectivity patterns, testing, production readiness, and issue flow.

  • Connectivity patterns: databases, ODBC, SQL, REST APIs, OpenAPI or Swagger artifacts, webhooks, and interface engines
  • RabbitMQ, queue-based coordination, and event-driven workflow management in high-volume delivery environments
  • Automation and RPA-style operational workflows that reduce manual handoffs and reporting churn
  • Integration testing, UAT sequencing, defect triage, cutover readiness, and post-live stabilization

Stakeholder Leadership & Post-Live Optimization

Operational leadership focused on stable launches and measurable follow-through after release.

  • Hypercare leadership, incident ownership, and support handoff design
  • SLA performance review, support trend analysis, and remediation prioritization
  • HIPAA-aware delivery practices, PHI/PII handling, and audit-conscious process design
  • Tooling fluency with Jira, Confluence, Azure DevOps, GitHub, and SQL-based reporting collaboration

Experience

Product Owner — Interoperability & Enterprise Delivery | ELLKAY, LLC

January 2024 - Present | Remote

Owns EHR interoperability discovery, scope definition, testing readiness, and go-live coordination for healthcare connectivity programs spanning mixed legacy and modern integration patterns, grounded in 18+ years of implementation and delivery context.

  • Translate customer, technical, and clinical requirements into delivery-ready stories, acceptance criteria, and launch gates for ambulatory and acute care interoperability programs.
  • Coordinate modern interoperability workstreams spanning HL7 v2, FHIR, SMART on FHIR, CDS Hooks, REST APIs, webhooks, and interface engine delivery across engineering, QA, security, and client teams.
  • Run cross-functional execution reviews that keep database, API, workflow, support, and release dependencies visible before production decisions.
  • Use post-live reliability signals, recurring support patterns, and delivery risk to prioritize remediation work after launch.

Enterprise Project Manager | ELLKAY, LLC

January 2020 - December 2023 | Remote

Led enterprise delivery workstreams for high-volume interoperability programs with compressed onboarding timelines, strict operational coordination needs, and partner-system variation built from hundreds of ambulatory and acute care environments.

  • Managed integration delivery across a wide range of partner environments, building career experience connecting hundreds of ambulatory and acute care EHR/EMR systems.
  • Supported remote testing workflow rollouts for colleges and universities during high-visibility pandemic response operations.
  • Directed HL7 v2 orders/results processing coordination across event-driven workflows, queue-based systems, and release checkpoints.
  • Managed interface mapping, integration testing, and go-live communication across engineering, QA, operations, and client-facing partners.

Technical Operations & Special Projects Lead | ELLKAY, LLC

January 2016 - December 2019 | Remote

Partnered with executive leadership on technical operations gaps, platform risks, and process improvements that affected delivery quality across a business connecting hundreds of healthcare organizations.

  • Partnered directly with the CTO on high-priority operational and product issues that threatened implementation timelines and customer confidence.
  • Introduced automation, RPA-style internal tooling, and reporting workflows that improved repeatability across onboarding, support, and issue triage.
  • Led technical audits and vendor evaluations that strengthened reliability and compliance readiness in regulated healthcare environments.
  • Improved incident response, support handoff, and remediation playbooks across operations and engineering teams.

Post-Acquisition Integration Manager | ELLKAY, LLC

2012 - 2015 | Remote

Integrated newly acquired teams and platforms within an 8-month transition window while preserving delivery continuity, launch quality, and roadmap alignment.

  • Aligned CareEvolve teams, workflows, and roadmap priorities within an 8-month post-acquisition transition window.
  • Transitioned a third-party interface engine to an internal integration platform to improve delivery control and onboarding consistency.
  • Standardized interface build, testing, and support workflows to strengthen SLA adherence and reduce operational friction.
  • Coordinated release planning across teams during organizational and platform change.

Support Manager | ELLKAY, LLC

2009 - 2012 | Remote

Built the support organization and service model that gave implementation and engineering teams clearer operational signal, eventually scaling the function to 22 team members.

  • Founded and scaled the first standalone Support department to 22 team members.
  • Defined escalation flows, severity standards, and SLAs that improved resolution consistency and service governance.
  • Created feedback loops between support, implementation, and engineering teams to prioritize recurring interface issues.
  • Served as senior escalation lead for critical incidents and post-go-live stabilization needs.

Implementation & Support Analyst | ELLKAY, LLC

2007 - 2009 | Remote

Built early-career depth in software implementation, data mapping, database connectivity, and production support that later scaled across hundreds of healthcare clients and partner systems.

  • Installed software and configured database connectivity, ODBC connections, and data mappings for laboratory and EHR-connected healthcare clients.
  • Integrated patient management and EHR systems via SQL and ODBC workflows, APIs, interface logic, and automation-assisted handoffs.
  • Executed validation and go-live readiness checklists with client teams to support safe production launches.
  • Documented mapping specifications, requirements, and handoff materials for more predictable implementations.

Certifications

  • Certified Scrum Master (CSM) (August 2022)